"The company entered the highly-competitive South African insurance market in June 2012 with a market-first client-centric insurance model that sees comprehensive car premiums automatically decrease every month — in line with cars' depreciating values," says Wynand Van Vuuren from King Price. "But what clinched this award was the company's obsession with delivering the best possible client experience."
"Every insurer says their client is at the centre of their business. At King Price, we really mean it. We're only seven-years-old, but we're all about making our clients' lives as easy as possible and protecting them when disaster strikes," adds Van Vuuren.
"We've written all our policy documents in simple English so our clients know exactly what they're signing up for. We're constantly working to make the claims process as quick and painless as possible," says Van Vuuren.
"We make it easy for our clients to talk to us, whenever and however they choose. And we're always listening — on the phone, on email and on social media. After all, this is a relationship business and when it comes to insurance, we want to be keepers," Van Vuuren says.
Earlier this year, King Price was named as the brand that delivers the
Best Customer Experience in South Africa at Corinium's inaugural
Customer 360 Africa 2019 Awards in Sandton. The award was given for the way that the company uses technology to improve the customer experience.
"Being a client-centric organisation isn't about an award or a once-off. It's about the journey that we're on to position ourselves as South Africa's leading client-centric organisation, using a unique combination of higher purpose, culture and tech to enable compelling engagements with our clients," concludes Van Vuuren.
For more information, visit
www.kingprice.co.za. You can also follow King Price on
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