Working closely with vendors is essential to success. From wedding planners to business event organisers, everyone has one thing in common: the need for all the moving parts to run smoothly and in sync. Onwaba Gonyora, Director at Brahman Hills, has worked with over 30 vendors at a time and has effectively managed multiple events simultaneously.
With years of experience, she knows what it takes to successfully juggle every detail, needing to ensure nothing is overlooked and no vendor is left out of the loop, says the company.
"Vendor relationships are the foundation of any great function, whether it's a corporate gala, a wedding, or a birthday celebration," says Gonyora. "When you're managing several events at once, it's the vendors who bring your vision to life. That means clear communication and trust are absolutely vital."
Gonyora shares her tips on how to effectively manage vendor relationships to ensure smooth and successful events:
Create a WhatsApp Group for Instant Communication — Immediate communication can make or break an event. Set up a WhatsApp group with all your vendors. This allows you to quickly share last-minute updates, ask questions and troubleshoot issues in real-time. It helps create a sense of teamwork and ensures everyone is on the same page.
Set Rules of Engagement — Clear expectations pave the way for smooth interactions. From the very beginning, set guidelines for communication — whether it's expected response times, preferred contact hours, or how urgent matters should be prioritised. This helps prevent misunderstandings and keeps everything organised.
Build Positive Working Relationships — When professionalism is maintained in all dealings with vendors, they'll often go the extra mile in return. Being polite and respectful throughout, thanking them once their work is done, offering constructive feedback and — importantly — settling their account on time all go a long way to building goodwill. When challenges inevitably arise, taking a professional approach will also shift the focus to, "How do we fix this together?" rather than ,"Whose fault is it?"
Not Everything is a Negotiation; Haggle for Value, Not Price — Price isn't always the most important factor. When dealing with vendors, the focus should be on getting value rather than just the lowest price. Negotiating value means receiving the best service, top-quality products and more flexibility when needed. Price may matter, but long-term partnerships built on trust and value will make events more successful.
Don't Overlook the Power of Clear Contracts — Ensure everyone understands the terms and conditions from the very start. While verbal agreements help build rapport, written contracts protect owners and their vendors. Be explicit about payment schedules, timelines and expectations to avoid any surprises down the line.
Build for the Future — When vendors deliver exceptional results, invest in maintaining those relationships, and take steps to nurture the partnership for the future. A simple thank-you note or a testimonial can reinforce appreciation, helping to build long-term loyalty. This will make vendors more inclined to offer better service and preferential rates in the future, paying dividends beyond a single event.
"At the end of the day, great events aren't just about perfect planning, they're about the people who help to transform the plan into something magical," Gonyora concludes. "Strong vendor relationships are your competitive advantage. When you respect and value your vendors, you build trust that carries through to every event you create. They become more than just service providers — they become partners in your success."
For more information, visit www.brahmanhills.co.za. You can also follow Brahman Hills on Facebook, or on Instagram.
*Image courtesy of contributor