According to the awards, today's rapidly evolving market has seen customer experience (CX) become the cornerstone of business success.

Brands across the globe are prioritising customer satisfaction, leveraging cutting-edge technology and fostering innovation to meet and exceed customer expectations, the awards add.

The latest trends in CX emphasise the integration of advanced technologies like AI, omnichannel support and personalised services to create seamless and engaging customer journeys, according to the awards.

CXAs says that it has swiftly become the continent's most esteemed platform, recognising the trailblazers and visionaries who are redefining the standards of customer service and engagement.

In 2024, the awards ceremony will bring together industry leaders, top executives and customer experience professionals from diverse sectors, offering unparalleled networking opportunities and the chance to learn from the best in the business, the awards say.

Celebrating Excellence in Customer Experience

The CXAs say that its awards were established to create a platform that honours the efforts of businesses and professionals who have gone above and beyond in enhancing customer satisfaction and loyalty. 

Its vision is to inspire a culture of excellence in customer experience, fostering a competitive spirit and encouraging continuous improvement in service delivery across various industries.

Award Categories

People Awards
These awards honour individuals who propel their companies to success with visionary leadership, champion diversity and innovation in CX tech, and celebrate emerging talents making a positive impact early in their careers:

  • CX Leader of the Year
  • Breaking Barriers in CX, and
  • Rising Star in CX.

Innovation Awards
These accolades honour companies that have undergone impressive CX transformation using innovative technology.

They applaud vendors using AI to enhance communication and collaboration and recognise contact centre platform vendors providing comprehensive omni-channel support and advanced analytics for unparalleled customer experiences:

  • Best Overall CX Solution
  • Best Use of AI, and
  • Best Enterprise Contact Center Platform.

Transformation Awards
This award acknowledges an organisation that has leveraged strategy and technology to provide exceptional customer experience:

  • Best Customer Experience Team of the Year

Judging Process

According to the awards, the judging process for the CXAs is rigorous and transparent, ensuring that all entries are evaluated fairly and impartially.

A panel of judges, comprising industry experts, thought leaders and previous award winners, will review and score each nomination based on predefined criteria. Key factors considered include:

  • innovation
  • impact
  • sustainability, and
  • overall excellence in customer experience.

Meet Our Judges

  • Qaalfa Dibeehi
  • Charlie Stewart
  • Dennis Wakabayashi
  • Victor Songa Musiwa, and
  • Dr Lucy Kiruthu.

Join Us in Cape Town

The awards say that they are more than just an awards ceremony; they are a celebration of excellence, innovation and dedication in the realm of customer experience.

By honouring those who set new standards in service delivery, the CXAs aim to drive a positive change in the industry, encouraging businesses across Africa to prioritise and invest in exceptional customer experiences, the awards add. 

For more information, visit www.cemafricasummit.com. You can also follow the CXAs on Facebook or on LinkedIn.

*Image courtesy of Canva