These awards honour individuals, teams and organisations that exemplify extraordinary innovation and a relentless drive to inspire progress and ignite change on a global scale, says Helm. 

Stef Adonis, Head of Marketing at Helm, says the nature of this award makes it special.

Adonis says, "People first — that's the guiding principle behind everything we do. Everything we build or design or create must make a difference to the person on the other side of the screen and improve their experience as a customer. Being recognised internationally for our customer experience impact — for the second time this year — is testament to our approach, and we couldn't be prouder."

The winners of the Technology Innovation Awards are determined by a judging panel and research team from Innovation in Business who evaluate nominees based on their commitment to customer service, guest experience and innovation. This rigorous, merit-driven process ensures that recognition is awarded not by vote popularity, but by meaningful contributions to the industry, adds Helm. 

In addition to this honour, Helm says that it has scooped multiple accolades in 2024 — both with its clients Capitec and DStv, as well as in its own regard. These include:

Smarties Awards

  • Customer Journey Marketing — MoneyUp Chat by Capitec
  • Social Messaging / Chat Apps / Text Messaging — Slam the Scam (MoneyUp Chat by Capitec)
  • Personalisation — DStv Intelligent Sales Assistant, and
  • Lead Generation – DStv Intelligent Sales Assistant.

New Gen Awards

  • Best Revenue Generating Marketing Campaign or Event — DStv Intelligent Sales Assistant, and
  • Best Marketing Automation Award — DStv Intelligent Sales Assistant. 

ICT Awards

  • Collaboration Partner of the Year in the CXO Business category.

Helm concludes that it remains dedicated to innovation and excellence in the ever-evolving realm of AI and customer experience. Awards like the CX Solutions Provider of the Year at the Technology Innovation Awards affirm that a commitment to the end user ultimately improves the experience for South African businesses.  

For more information, visit www.helm.africa. You can also follow Helm on Facebook, LinkedIn, X or on Instagram.

*Image courtesy of contributor